ized private organisation in service sector. Mr X operates as a middle-level manager, his duties are to plan and define the goals of the overall organisation.
Ms Y is highly involves in planning functions as she rated 5 out of 5 in the questionnaire. She has to select highly motivated personnel to be front line for company. Ms Y is focusing on individual performance therefore it can form a better partner relationship. As a first-line manager, she does a lot of planning towards the non-managerial employees in the organisation. Willmott (1984, as stated in, Chapman, 2001) stated that managers at lower levels focus on activity in their own units, where they are “institutionally empowered to determine certain aspects of the action of others”. Organising involves assigning activities, dividing works into specific jobs and specifying who has the authority to accomplish the tasks. (Dubrin, 2012) Ms Y is very much involved in organising as an evidence of she rated 5 in the questionnaire. For instance, she needs to plan sales call, visit customers and weekly discussion with all the employees to ensure the quality of sales call. Carroll and Gillen (1987) found that the importance of ...